Help! Network Registration Failed


If your PC has failed the Network Access Policy, it likely does not have an approved up-to-date antivirus. We recommend using Microsoft security essentials.  Below are some suggestions on how to meet network access policy requirements.

If you have tried all of this, and it still doesn't work, contact us (info on left) for further assistance.

Update your antivirus

 If you are using any of these products (Norton Endpoint Protection, Norton Internet Security, McAfee, Webroot, AVG, Avast, Microsoft Security Essential, and Trend Micro)

Right click the application in the system tray and click run update.



Expired Antivirus Subscription

If you bought a new PC, most likely it came installed with a trial version of Norton or McAfee.  If your trial version is expired please uninstall it and try a free approved antivirus (Microsoft Security Essentials).


Multiple version of Antivirus Software

Make sure that you do not have multiple version of antivirus software (i.e. Norton 360 and Microsoft Security Essentials). Please uninstall one of the antivirus software and rerun the Bradford agent.


The Technology Support Help Desk is located downstairs in the Black Technology Center. The Support Help Desk is open Monday through Friday from 8:00AM until 4:30PM.

Expanded support hours now available:
Phone support is available 24x7 by calling the Support Help Desk
Phone at (606) 546-1626 or x1626 or

Please Note: When filling out a support request please include your phone number as well as a non-Union email address so we can contact you as soon as possible to give you assistance.

Email Support Request