Password Policy

Password Policy

All users whether current or new shall have a strong password based on the criteria below:

  • Must be at least 8 characters in length
  • Must contain at least one number (0-9)
  • Must contain at least one upper case letter (A-Z)
  • Must contain at least one lower case letter (a-z)
  • Must contain at least one special character (!, #, $, etc.)
  • Must not contain users actual name, birthday, ID Number or social security number

The Technology Support Help Desk is located downstairs in the Black Technology Center. The Support Help Desk is open Monday through Friday from 8:00AM until 4:30PM.

Expanded support hours now available:
Phone support is available 24x7 by calling the Support Help Desk
Phone at (606) 546-1650 or x1650 or

Please Note: When filling out a support request please include your phone number as well as a non-Union email address so we can contact you as soon as possible to give you assistance.

Email Support Request